Returns & Cancellation Policy
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Each House of Laadli piece is made in small batches and checked by hand before it leaves our studio. Because of this, all sales are final.
No exchange, no return, no cancellation
- We do not accept exchanges or returns for size, colour or change of mind.
- Orders cannot be cancelled once they are placed.
- Please read the Size guide or message us on WhatsApp before ordering — we are happy to help you choose.
Damaged, defective or wrong item
If your order arrives damaged, defective or is not the item you ordered, we will make it right:
- Contact us within 48 hours of delivery at info@houseoflaadli.com or on WhatsApp.
- Share your order number, photos of the item and an unboxing video (from the sealed parcel).
- Once verified, we will arrange a replacement, or a refund to your original payment method within 7–10 working days if a replacement is not available.
Products must be unused, unwashed and with all tags intact for a damage or wrong-item claim to be accepted.
Colour and finish
We photograph every piece in natural light, but colours may look slightly different on different screens. Hand-finished embroidery and prints may show small variations — these are part of the craft and are not defects.
Orders that are not delivered
If your prepaid order cannot be delivered and is returned to us, we will contact you to re-ship it. If we are unable to deliver, we will refund the product value to the original payment method.
Questions
Email: info@houseoflaadli.com
Phone / WhatsApp: +91 73032 09115
Hours: Mon–Fri · 09:00 – 15:30
